From: [email protected]
Dispute opened for $186.00 — respond with evidence
A cardholder disputed order #1042 as “unrecognized.” Funds are withdrawn. Submit compelling evidence before the due date or the amount stays with the issuer.
Stripe · Shopify · representment
The dispute email ate the sale.
The order shipped. The cardholder clicked “I don’t recognize this.” Stripe reversed the capture before anyone built the evidence pack. That letter is the job — not a support ticket.
What you get
- Evidence pack Order, fulfillment, tracking, policy, CS thread, product match. Reason-code specific. No invented scans.
- Submitted in Stripe Representment filed before the due date. You get an email with the timestamp. Follow-up is email, not a dashboard login theater.
- Access we actually need Restricted Stripe user (disputes write, payments read) or an export of the dispute + Shopify order. Connect later if you want. Not required for case one.
- We do not run the store No shopper replies. No refunds. No theme edits. Representment only.
Price
Default
15%
of recovered funds · no monthly
Nothing if the issuer keeps the money. Stripe’s dispute fee is not in our cut unless you ask in writing.
Light volume
$79/mo
unlimited representments · 30-day kill
For shops with a handful of disputes. Email [email protected] to stop; next month does not draft.
Undercuts the 25% and 20% recovery shops. Not free. Not 8%.
Start with one dispute
Reply with the Stripe case ID and which price you want. We assemble, submit, and write back when Stripe posts a decision.